AscendorHQ Privacy Policy

The information we collect depends on how you use AscendorHQ.

Account Information

When you create an account, we may collect information such as:

• Your name
• Email address
• Account identifiers
• Authentication information
• Account preferences
• Subscription and membership status

Authentication credentials may be processed by our authentication provider. AscendorHQ does not need access to your plain-text password.

Billing and Subscription Information

When you purchase an AscendorHQ membership, we may receive information such as:

• Your subscription plan
• Billing status
• Payment status
• Transaction identifiers
• Stripe customer or subscription identifiers
• Invoice and refund information

Payment card information is processed by Stripe. AscendorHQ does not directly store your complete payment card number, card security code, or other full payment credentials.

AscendorHQ membership is currently offered at $19.99 per month or $179.99 per year.

Business Discovery Information

If you complete Business Discovery, we may collect answers about matters such as:

• Your experience
• Skills and knowledge
• Interests
• Available time
• Goals
• Business preferences
• Budget or resource considerations
• Other information you provide to help identify suitable business Paths

We use this information to provide Business Discovery results, including recommendations and explanations based on the information you provide.

Learning Information

When you use Learning Mode, we may collect information about your activity and progress, including:

• Courses and Paths you access
• Modules and Lessons you complete
• Progress information
• Time spent using learning features
• Notes or learning-related content you create
• Items marked for review
• Course selections
• Business-readiness progress
• Other actions within the learning experience

This information helps us provide continuity, progress tracking, and a more useful learning experience.

Business Portal Information

If you use Business Mode or the Business Portal, you may choose to provide information such as:

• Business name and business information
• Business goals
• Sub-goals and action items
• Business plans
• Revenue and expense entries
• Calendar entries
• Notes
• Uploaded documents
• Receipts
• Licenses
• Formation documents
• Contracts
• Contact information
• Resource links
• Other business-related information you choose to store

AscendorHQ is designed to help you organize and manage information related to your business. You control what information you enter into these features.

You should not use AscendorHQ to store passwords, payment-card numbers, banking credentials, Social Security numbers, or other highly sensitive information unless a feature specifically requests that information and is designed to handle it.

Information About Other People

Some Business Portal features may allow you to store contact information for clients, customers, vendors, contractors, suppliers, partners, or other people.

If you provide personal information about another person, you are responsible for ensuring that you have an appropriate reason or authorization to provide and use that information.

AscendorHQ processes that information to provide the service you requested.

Uploaded Files

You may be able to upload files through features such as:

• Business documents
• Receipts
• Support tickets
• Other file-upload features

Uploaded files may contain personal information depending on what you choose to submit.

We use private or access-controlled storage where appropriate and limit file access according to the feature's authorization rules.

Support Information

When you contact AscendorHQ Support, we may collect:

• Your account email
• Ticket number
• Support category
• Subject
• Message content
• Attachments
• Replies
• Support history
• Ticket status
• Technical information relevant to resolving the issue

Internal administrative notes associated with Support tickets are used by authorized AscendorHQ staff and are not intended to be sent to customers.

Ascendor Weekly

If you subscribe to Ascendor Weekly, we collect your email address and information needed to manage your subscription.

Ascendor Weekly is a separate email subscription from an AscendorHQ membership.

You may unsubscribe from Ascendor Weekly using the unsubscribe link provided in the emails.

Launch List

Before AscendorHQ launches, you may choose to join our launch notification list.

We may collect:

• Your email address
• Signup date
• Referral or source information
• Subscription status
• Email delivery information

The launch list is separate from Ascendor Weekly.

Joining the launch list does not automatically subscribe you to Ascendor Weekly, and subscribing to Ascendor Weekly does not automatically place you on the launch list.

Feedback

If you submit feedback, recommendations, surveys, product suggestions, or similar information, we may collect the content you submit along with information necessary to understand and respond to it.

Technical and Usage Information

When you use AscendorHQ, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages or features accessed
• Dates and times of activity
• Referring pages
• Session information
• Error and diagnostic information
• Security events
• Performance information

We may use this information for security, troubleshooting, analytics, fraud prevention, product improvement, and maintaining the reliability of AscendorHQ.

We may use information we collect to:

Provide AscendorHQ

This includes:

• Creating and maintaining accounts
• Authenticating users
• Providing Business Discovery
• Delivering Courses and Lessons
• Tracking learning progress
• Providing Business Portal features
• Maintaining notes, goals, documents, financial entries, and other information you choose to store
• Processing subscriptions
• Providing Support

Personalize Your Experience

We may use your activity and information to:

• Remember where you left off
• Display relevant progress
• Provide Business Discovery results
• Recommend appropriate next steps
• Maintain continuity between learning and business-building features

Process Payments

We use billing and transaction information to:

• Start or renew subscriptions
• Confirm payment
• Handle cancellations
• Process refunds where applicable
• Maintain billing records
• Identify billing problems

Communicate With You

We may send communications such as:

• Account messages
• Security notices
• Billing notices
• Subscription confirmations
• Support responses
• Important service announcements
• Ascendor Weekly, if you subscribed
• Launch notifications, if you joined the launch list

Marketing or optional email subscriptions remain separate from communications necessary to provide your account or service.

Improve AscendorHQ

We may use information to understand:

• Which features are useful
• Where users experience problems
• How the platform performs
• How users interact with learning experiences
• What should be improved or developed

We may also use aggregated or de-identified information for product analysis and improvement.

Protect AscendorHQ

We may use information to:

• Detect fraud
• Prevent abuse
• Investigate security incidents
• Enforce our Terms
• Protect users
• Protect our systems
• Maintain platform integrity

Meet Legal Obligations

We may process information when reasonably necessary to:

• Comply with law
• Respond to valid legal requests
• Maintain required business or tax records
• Establish, exercise, or defend legal claims

AscendorHQ may use cookies and similar technologies to operate the website and platform.

These technologies may be used for purposes such as:

Essential Functions

Necessary technologies may support:

• Authentication
• Security
• Session management
• Account functionality
• Preferences
• Fraud prevention

Analytics and Performance

Where enabled, analytics technologies may help us understand:

• Website traffic
• Feature usage
• Performance
• Errors
• Navigation patterns

Optional Technologies

If we use technologies that are not necessary to provide AscendorHQ and applicable law requires consent, we will provide appropriate controls before using them.

You may also be able to limit certain cookies through your browser settings.

Disabling essential cookies may prevent some AscendorHQ features from functioning correctly.

We do not sell your personal information simply because you use AscendorHQ.

We may share information in the following circumstances.

Service Providers

We use third-party companies to help operate AscendorHQ.

These may include providers for:

• Hosting
• Databases
• Authentication
• File storage
• Payment processing
• Email delivery
• Security
• Monitoring
• Analytics
• Error reporting
• Infrastructure

Examples of services used by AscendorHQ may include:

Supabase for database, authentication, and storage infrastructure.

Stripe for payment processing and subscription billing.

Resend for transactional and subscription email delivery.

Vercel for application hosting and delivery infrastructure.

These providers may process information only as necessary to provide their services to AscendorHQ and according to their own applicable privacy and security obligations.

Legal and Safety Reasons

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a valid court order, subpoena, or government request
• Protect AscendorHQ or its users
• Investigate fraud or abuse
• Respond to security incidents
• Enforce agreements
• Protect legal rights

Business Transactions

If AscendorHQ or EMLIV Enterprises LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

Any successor would remain subject to applicable privacy obligations regarding transferred information.

With Your Direction

We may share information when you specifically request or authorize us to do so.

AscendorHQ is not built around selling customer information.

We do not sell personal information in exchange for money.

If our data practices materially change in the future, we will update this Privacy Policy and provide any choices required by applicable law.

Different types of AscendorHQ email serve different purposes.

Service Emails

Certain messages are necessary to operate the service, such as:

• Account security notices
• Billing notices
• Subscription confirmations
• Support communications
• Important platform announcements

You generally cannot unsubscribe from necessary service communications while maintaining an active account.

Ascendor Weekly

Ascendor Weekly is optional.

You may unsubscribe at any time using the unsubscribe link in the email.

Launch Notifications

Launch notifications are also optional and are maintained separately from Ascendor Weekly.

Joining one list does not automatically subscribe you to the other.

We retain information for as long as reasonably necessary to:

• Provide AscendorHQ
• Maintain your account
• Fulfill the purpose for which the information was collected
• Comply with legal, tax, accounting, or regulatory requirements
• Resolve disputes
• Maintain security records
• Prevent fraud or abuse
• Enforce agreements

Different categories of information may be retained for different periods.

For example, certain billing, consent, transaction, security, and audit information may need to be retained after an account is closed.

When information is no longer reasonably needed, we may delete, anonymize, or otherwise securely dispose of it.

Information may also remain temporarily in backups or disaster-recovery systems after deletion from active systems.

Canceling an AscendorHQ subscription and deleting information are not necessarily the same action.

Canceling your membership stops future subscription billing according to the applicable cancellation terms but may not immediately delete your account or business information.

Where account deletion functionality is available, you may use that functionality or contact us to request deletion.

Certain information may be retained where required or permitted for reasons such as:

• Financial recordkeeping
• Fraud prevention
• Security
• Legal compliance
• Dispute resolution
• Audit history

Depending on where you live, you may have rights regarding your personal information.

These may include the right to request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Information about how your data is used
• Withdrawal of consent where processing is based on consent
• Opt-out rights where required by applicable law

To make a privacy request, contact:

privacy@ascendorhq.com

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

Where applicable law provides a right to appeal a privacy-request decision, instructions for doing so will be provided with our response.

AscendorHQ uses administrative, technical, and organizational safeguards intended to protect information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include access controls, authorization rules, monitoring, private storage, authentication protections, least-privilege access, and other safeguards appropriate to the information and system involved.

However, no website, application, database, network, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.

AscendorHQ is operated from the United States.

Our service providers may process or store information in the United States or other countries in which they operate.

If you access AscendorHQ from outside the United States, your information may be transferred to and processed in countries whose privacy laws may differ from those in your location.

Where required, we will use legally recognized safeguards for international transfers.

AscendorHQ may contain links to third-party websites, products, tools, or services.

For example, Journal articles or resource directories may link to external businesses, platforms, or educational resources.

AscendorHQ is not responsible for the privacy practices of third-party websites or services.

We encourage you to review their privacy policies before providing them with information.

Business Mode is designed to help users organize information related to their businesses.

You are responsible for deciding what information you enter or upload.

Do not upload information that you do not have the right to use or store.

If you use AscendorHQ to maintain information concerning customers, clients, vendors, contractors, or other individuals, you are responsible for complying with privacy and data-protection obligations that apply to your own business.

AscendorHQ does not become the owner of your business information simply because you store it using the platform.

AscendorHQ is intended for users who are 18 years of age or older.

We do not knowingly collect personal information from children under 18 through accounts intended for AscendorHQ members.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.

If you believe a child has provided personal information to AscendorHQ, contact:

privacy@ascendorhq.com

AscendorHQ will continue to develop over time.

We may update this Privacy Policy when:

• Features change
• Our data practices change
• Service providers change
• Legal requirements change
• New services are introduced

When we update the Policy, we will revise the Last Updated date at the top.

If a change is material, we may provide additional notice where appropriate, such as through email, an in-product notice, or another prominent notification.

If you have questions about this Privacy Policy, our privacy practices, or a request involving your information, contact: